Barclays updates service for mortgage brokers

Barclays has unveiled an updated IntroTrack service to ensure that any broker submitting Woolwich mortgage applications automatically gets signed-up for the service.

The service allows brokers to receive email updates at each of the six key stages.

Barclays said that this forms part of their continued approach to help intermediaries deliver a great service to their clients.

The IntroTrack service, which now has a new look, allows brokers to obtain a summary of all their mortgage cases helping them to reduce paperwork.

"It is vital that brokers are not waiting around for information, therefore the systems are designed with that in mind to offer a real-time update via email or at the touch of a button whenever they require it," remarked David Finlay, Barclays intermediary business director.

"This will really put them on the front-foot with their clients to deliver excellent service."

Meanwhile, the housing charity Shelter warned recently that the number of Britons struggling to pay their mortgage has nearly doubled during the past year.